TrulyRandom Support Policy

Effective Date: April 16, 2026

This Support Policy describes the support offered for TrulyRandom.

Contact

Support requests can be sent to:

ayush031198@gmail.com

If you also maintain a support page, you can publish:

https://aks031198.github.io/trulyRandom-Docs/

Support Scope

Support is intended for:

• help with app features and expected behavior
• troubleshooting crashes, bugs, or unexpected results
• assistance with restoring the one-time Premium unlock
• questions about the App’s free tier, Premium access, widgets, and limits
• questions about the App’s privacy policy, support resources, or purchase flow

Response Goal

Support requests are typically answered within 3 to 5 business days. Response times may be longer during weekends, holidays, or periods of high volume.

Support is provided on a reasonable-effort basis. A response is not guaranteed within a specific legal deadline unless required by applicable law.

Premium Purchases and Refunds

TrulyRandom Premium is a one-time unlock sold through Apple’s App Store.

If you purchased Premium and it does not appear to be active, first try the App’s restore purchase option.

Refunds, billing disputes, and payment issues are generally handled by Apple through the App Store. If you need a refund, you should use Apple’s refund request process.

License Terms

Unless a different custom license agreement is shown on the App Store product page for TrulyRandom, use of the App is governed by Apple’s standard Licensed Application End User License Agreement (EULA).

This site may also provide a general Terms of Use page for convenience, but Apple’s applicable App Store terms and the active license agreement remain important parts of your use of the App.

Local Data and Backups

TrulyRandom primarily stores app content locally on your device, including saved custom lists and preferences.

Because of this:

• deleting the App or resetting your device may remove local app data
• recovery of deleted local data may not be possible
• support cannot guarantee restoration of custom lists or other local content unless it still exists on your device or in a device backup you control

Device Compatibility

Support covers the current public version of the App on supported iPhone and iPad devices running a supported version of iOS or iPadOS.

Older operating systems, beta operating systems, modified devices, or unsupported environments may not be fully supported.

What Support May Ask For

To investigate a problem, support may ask for limited troubleshooting details such as:

• your device model
• iOS version
• App version
• a short description of what happened
• screenshots or screen recordings you choose to provide

Please do not send payment card numbers, passwords, or other sensitive information.

Feature Requests

Feature requests and product suggestions are welcome, but submission of an idea does not guarantee that it will be added to the App.

What Support Cannot Do

Support generally cannot:

• directly issue App Store refunds
• access or recover local data that no longer exists on your device or backups
• change Apple account, billing, or payment records

Changes to This Policy

This Support Policy may be updated from time to time. The latest version should be published with the App’s support materials, website, or App Store listing support page.

Contact

Ayush Kumar Sinha
ayush031198@gmail.com
https://aks031198.github.io/trulyRandom-Docs/